Learn Dutch At LastDutch, the way Dutch is spoken.
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Legal

Terms & Conditions

Last updated: 23 July 2026

1.About these terms

These Terms and Conditions apply to purchases and use of online courses supplied by Learn At Last, trading online as Learn Dutch At Last.

A “customer” is the person purchasing a course. A “consumer” is a customer acting outside a business or professional activity.

2.The agreement

The course description, price displayed at checkout, these Terms and our Privacy Policy form the agreement between you and Learn At Last. Your order becomes binding when payment is accepted and we confirm the order. We may reject or cancel an order where payment is not authorised, the price is clearly incorrect, fraud is suspected, or we cannot provide the course. Any payment received for a cancelled order will be returned.

3.Prices and payment

Prices are shown in euros and include 21% Dutch VAT (BTW). The final amount, with the BTW breakdown, is displayed before you place the order. Payment is due at checkout and is processed securely by Stripe. We do not store complete card details.

4.Course access

All courses include access for 3 months (90 days). The access period begins immediately after successful payment. Access is personal to you. You must keep your login details confidential and may not share, sell or transfer your account or course access.

You are responsible for having a suitable device, supported browser and internet connection. Temporary maintenance or events outside our reasonable control may interrupt access. Where a substantial interruption is caused by us, we will take reasonable steps to restore access or provide an appropriate extension.

5.Immediate access, withdrawal and money-back guarantee

The course is digital content supplied immediately after payment. At checkout, you are asked separately to expressly request immediate access and acknowledge that your statutory 14-day right of withdrawal ends once supply of the digital content begins.

Separately from that statutory right, we voluntarily provide a contractual 14-day money-back guarantee. You may request a refund by emailing learndutchatlast@gmail.com within 14 days after purchase. This contractual guarantee continues to apply even when you have already opened the course. We may ask for the order number so we can locate and refund the correct payment.

This guarantee is additional to, and does not limit, any mandatory rights you have when digital content is faulty, not as described, or cannot be supplied.

6.Educational nature of the service

We provide the course with reasonable care and skill. Learning results depend on matters such as participation, practice and prior knowledge, so we do not guarantee a particular examination result, language level, employment outcome or completion time.

7.Acceptable use

You must not:

  • copy, publish, resell, sublicense or redistribute course materials except for your own personal study;
  • share answers, access credentials or protected downloads with others;
  • attempt to bypass access controls, disrupt the website or introduce harmful code; or
  • use the service unlawfully or infringe another person’s rights.

We may suspend access where reasonably necessary to investigate serious misuse. We will normally contact you first unless immediate action is needed to protect the service or other users.

8.Intellectual property

Course videos, text, exercises, downloads, branding and website content are owned by or licensed to Learn At Last and are protected by intellectual-property law. Purchasing a course gives you a limited, personal, non-exclusive and non-transferable right to use the materials during the access period. Downloadable reference files supplied to you may be retained for personal study, but not redistributed.

9.Complaints and support

Please report access problems or complaints promptly and describe the issue clearly. Contact learndutchatlast@gmail.com. We will investigate and respond within a reasonable time. Consumers should report a discovered lack of conformity within two months; reporting within that period is considered timely.

10.Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer rights. Subject to that:

  • we are responsible for direct, reasonably foreseeable loss caused by our failure to perform the agreement with reasonable care and skill;
  • we are not responsible for loss caused by your device, connection, misuse, third-party service, or circumstances outside our reasonable control; and
  • we are not responsible for business losses where you purchased as a consumer.

11.Force majeure

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including major network or hosting failures, power outages, governmental action, natural disaster, war, civil unrest or failure of essential suppliers. We will take reasonable steps to reduce the effect and resume performance.

12.Changes and severability

The Terms applicable to your purchase are those presented when you order. We may update these Terms for future purchases. If a provision is invalid or unenforceable, the remaining provisions continue to apply and the invalid provision will be replaced only to the extent legally necessary.

13.Law and disputes

Dutch law applies. If you are a consumer, this choice does not remove mandatory protection given to you by the law of your country of residence. Disputes may be brought before a court with jurisdiction under applicable law. Please contact us first so we can try to resolve the matter directly.

14.Privacy

Our Privacy Policy explains how we handle personal data, and our Cookie Policy explains the website’s cookies and similar technologies.